I’ve been waiting for my free Pianoverse Black Pearl B200 to arrive for over a week, but still no sign of it. Also in my listed products in the user area, there are several entries that have no product names. How am I supposed to know what these refer to? Anyone else have the same problem?
Sorry to hear that. Have you reported this issue to IK Support? They would be able to look directly at your account and get a better idea what happened and help clear it all up.
Thanks Peter. I just wanted to check if this was a general problem first. I’ll drop support a line.
That’s a good idea too, let’s keep an eye if anybody chimes in here as well while you submit that support request 
Hi Peter, have the same sort of issue. Ordered the new Arc Studio+, and haven’t see any movement on the order. And I did try to send something to support, but that seemed to go into the ether.
and, I see the same issue with product list, lots of things are just their code numbers/
Thanks!
Just another piece of info I observed - under my products, all the hardware now has the wrong images. I have ToneX Capture, ToneX Pedal, and ToneX Cab displayed on the web site in that order. The images displayed next to the name are a ToneX Royal 45 Legends software box, a ToneX ONE, and a Tonex Pedal Bass edition respectively.
So not just me then. Obviously a gremlin in the works because of all the recent changes. Understandable and I’m sure in time will be sorted.