Please take a beat if you are frustrated. The information about your issue, include your IK username and the email address you used on the ticket. I am trying to help get your ticket escalated, let’s keep it civil as per the rules and because this is not a medium for direct technical support. The mods are just trying to help you.
I thought I was being civil, Peter. (No multiple exclamation points or all caps.) I was confused about what information you were asking for and asking for clarification; that’s all. My user name is “reydelagarto”, the email I used was “reydelagarto@comcast.net”.
FYI, I have now contacted support three times regarding this and gotten two responses, the latest from Jason Williams saying an update is coming that should fix this.