iMac not recognizing uno

[santana157]

I have connected the uno to a usb 3 port on my computer the uno does receive power through the computer. i have downloaded the uno synth firmware updater. when i hit search for devices it says none and no devices. the uno is not appearing on the computers list of devices so it is not being recognized by the computer for some reason. Any ideas what to do? I have tried restarting computer with uno connected and I am using the cable that came with Uno. Thanks. iMac 10.13.6

[Peter_IK]

If you are following the steps and your computer meets the requirements stated (which it seems it does) here https://www.ikmultimedia.com/userarea/firmware/ and you are still having these issues, please contact the IK Support team via the link and suggestion there. They will be able to assist you directly and troubleshoot your issue. Thank you.

[santana157]

I realized what I did. I was trying to use the iRig firmware not the Uno firmware. I didn't scroll down at all. I assumed theiRig firmware was a universal updater for all firmware. My mistake....could be presented more clearly, though.

[Peter_IK]

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