Sorry to hear you are having trouble. Please open a ticket with our IK Support team via http://www.ikmultimedia.com/contact-support and they will assist you directly to take care of this issue. I'm sure they can get you up and running. Thank you.
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.