[RESOLVED] iRig Pro dead with iPhone, works fine with Mac?.

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[RESOLVED] iRig Pro dead with iPhone, works fine with Mac?.

Postby iosman1234 » Wed Nov 13, 2019 6:45 am

Hello,

I purchased an iRig Pro today. While it works fine with USB and a Mac it is dead with two different iPhone 5s and an iPad Air - no lights, no sound, no nothing ..

Is it a faulty lightning cable? Or if there something I need to do? It seems as if it should just plug and play from what I've read.

thanks
iosman
Last edited by iosman1234 on Sun Nov 17, 2019 8:57 am, edited 1 time in total.
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Re: iRig Pro dead with iPhone, works fine with Mac?.

Postby Peter_IK » Wed Nov 13, 2019 6:46 pm

Hi, sorry to hear that. I'm not sure what might cause that but since this is primarily a user-to-user forum I would suggest you open a ticket with IK Support at http://www.ikmultimedia.com/contact-support if you have not done so already so they can work directly with you to provide official direct technical support and resolve your issue for you. Thanks!
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Re: iRig Pro dead with iPhone, works fine with Mac?.

Postby iosman1234 » Wed Jan 17, 2024 9:12 am

iosman1234 wrote:Hello,

I purchased an iRig Pro today. While it works fine with USB and a Mac it is dead with two different iPhone 5s and an iPad Air - no lights, no sound, no nothing ..

Is it a faulty lightning cable? Or if there something I need to do? It seems as if it should just plug and play from what I've read.

thanks
iosman


thanks my issue has been fixed.
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