How can I open my Irig Pro i/o?

[Leoat]

I have an Irig pro I/O and the headphone jack stop to work properly. Is there a way to open the device and change it?

Thanks,

Leo.

[Peter_IK]

iRig Pro I/O is not made to be user serviceable. Please let IK Support know about your issue at http://www.ikmultimedia.com/contact-support and they will assist you. Thank you.

[Leoat]

I just opened it and I could see that the connector is broken. I need to replace it but I cant find it anywhere.

[Peter_IK]

Sorry to hear that, again IK Support would be the place to go for technical assistance of this nature.

[Leoat]

I sent an e-mail to them, but no answer. As I live in Brazil I got in contact with a company in which provides IK's tech support and even they said that this connector is hard to find and they need to adapt it from another connector. I think I have no exit from it and Im sad because its a great product that I cant use anymore.

[Peter_IK]

I'm sure IK Support will get back to you. What is your ticket number?

[Leoat]

Hello Peter... my ticket number is #5097193.

Thanks for helping me.