Installation of Authorisation Manager

[MaumanB]

[MOD NOTE: Topic split into new thread to avoid confusion with original poster]

I have an issue with installation of 'Authorisation Manager' .exe file. I downloaded it from the website on my 64 bit//win 10 pc// 2 GB RAM.

Error message reads

''Setup was unable to create directory c\users\Documents\IK multimedia"
"Error 2: Setup cannot find the file specified"

Just cant get it installed. Help Please!!

[garfy]

Hi MaumanB and welcome to the forum

When you say you downloaded the Authorisation Manager, was it with an app you were trying to install or by itself? What app are you trying to authorise as I may need to move this thread to a different board.

You may actually be better opening a ticket with official IK Support who can help you directly with your issue https://www.ikmultimedia.com/contact-support/mi/

[MaumanB]

Hi Garfy, Thanks for your response. The issue has been fixed now. The Authorization Manager is installed now. But have an issue with the amplitube 4. It doesn't open. Do I have to register with the serial number first & then try??

[garfy]

[MOD NOTE: Moved to more appropriate forum]

Yes, you should run the Authorisation Manager and enter your serial number for unrestricted access to AT4.

Let us know how you get on.

[MaumanB]

Hi Garfy. I have completed registration of AT4/3. But the AT app wont open even tried to run it as administrator & can't get it to open.

[garfy]

Ok, this sounds like something has gone wrong during installation of the software.

This is a user-to-user forum and not direct to IKM support. I suggest that you raise a ticket with IK official support here https://www.ikmultimedia.com/contact-support/mi/ and they will work with you one a one-to-one basis to get your issue resolved.

[MaumanB]

K Garfy. Thanks for your time.