keys7 wrote:I haven't had a reply on my support ticket in about two months now. I actually had to open a 2nd ticket because the first one got put in the wrong folder, or so they said, and the 2nd ticket still hasn't gotten a reply, what does that tell you? I gave up waiting for them to either reply or get this resolved.
Sorry to hear you're having trouble getting resolutions from official IK Support. However, as per the Guidelines in this post https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=10&t=19505 (specifically points 2 and 3) if you PM your ticket number(s) to either Ryan_IK or Peter_IK they can bump them with Support to try and get a speedy resolution.
Hope that helps.