sampletank 4 not authorised the grid

[djwaxxy]

hi ive been using sampletank 3 for ages and just updated too sampletank 4 and ive noticed some issues..some of my previous bought products are showing up with a padlock in sampletnk4 I bought nrg/grid and nrg is showing up ok but grid is locked so cant use it..

also ive noticed a lot of items are doubled in my browser ..any help.

thanks

[garfy]

Hi djwaxxy

1) Have you pointed ST4 to your older ST3 sound content folder? This should then show them as available if they have been authorised.

2) I think the duplication issue in the browser was solved in one of the updates. Make sure you have version 4.0.3 installed.

If this doesn't solve the issues and no one else chimes in here with suggestions, you should open a ticket with official support here https://www.ikmultimedia.com/contact-support/mi/

Hope that helps.

[djwaxxy]

Yep I've already done that and it's working fine in sample tank 3. I'll redo the library again and see if that fixs it. Thanks

[djwaxxy]

ive redone the library and the duplicates have gone but still I cant use the grid..but its weird if I click on my multis then the grid multis show up and I can use them but if I try and load any on the left hand selection collum then I cant because the padlock is blocking it.

[garfy]

if I click on my multis then the grid multis show up and I can use them but if I try and load any on the left hand selection collum then I cant because the padlock is blocking it.

This is quite an inconsistency. I would strongly suggest that you open a ticket with official IK Support as they will be able to give you one-to-one help.

Glad you've got the duplicate issue resolved though.

[djwaxxy]

thanks garfy ive emailed tech support ..after chatting too a few users it seems st4 has issues with older st expansions and ive been advised to keep using st3 too load older st banks ..that's a real shame im liking the new st4 gui and st4 fx chain.

ill still keep an eye on my emails though maybe there wrong and tech support can fix it.

[garfy]

I'm sure Support will be able to fix it for you djwaxxy.

I am able to use The Grid sound content within ST4, so it will hopefully just be something that needs to be tweaked in your setup.