iTunes Library not populating in DJ Rig only

[gdewees]

My music library is not populating in DJ Rig for iPad (full version). The same library populates in djay and edjing (and a couple others)... just not in DJ Rig - nothing shows up. I appreciate your help!

[Luporossi]

The same with my iPad and iPhone, IOS 12.1.4.

Any other App can use the Music Library on my iOS devices but DJ Rig.

Does anyone know what to do or can anyone help please?

Sincerely

Luporossi

[Peter_IK]

Note that imported music with DRM will not be read (from Apple Music, etc, for example). Overall, though, please report this issue to IK Support at http://www.ikmultimedia.com/contact-support so that they can assist you directly if you are having problems with non-DRM music.

They will be able to troubleshoot beyond what the other users and mods/admins of this forum can. Thanks!

[gdewees]

PETER_IK, thank you for the reply. I submitted it to Support the same day I made the initial forum post and have not had a response. Any assistance would be appreciated.

[Peter_IK]

Hi, they respond to tickets in the order in which they are received so I'm sure they'll get back to you as soon as possible.

[gdewees]

PETER_IK - just for my own edification, how long can it take for a response from Customer Support?

[Peter_IK]

PETER_IK - just for my own edification, how long can it take for a response from Customer Support?

Typically 1-2 business days (M-F).

[gdewees]

Ok. Since I first submitted the ticket on 3/29, I will resubmit. Thank you for taking the time to respond.

[Peter_IK]

Ok. Since I first submitted the ticket on 3/29, I will resubmit. Thank you for taking the time to respond.

You can reply to the existing ticket which will alert the team. Thanks!