My music library is not populating in DJ Rig for iPad (full version). The same library populates in djay and edjing (and a couple others)... just not in DJ Rig - nothing shows up. I appreciate your help!
Note that imported music with DRM will not be read (from Apple Music, etc, for example). Overall, though, please report this issue to IK Support at http://www.ikmultimedia.com/contact-support so that they can assist you directly if you are having problems with non-DRM music.
They will be able to troubleshoot beyond what the other users and mods/admins of this forum can. Thanks!
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.
PETER_IK, thank you for the reply. I submitted it to Support the same day I made the initial forum post and have not had a response. Any assistance would be appreciated.
Hi, they respond to tickets in the order in which they are received so I'm sure they'll get back to you as soon as possible.
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.
gdewees wrote:PETER_IK - just for my own edification, how long can it take for a response from Customer Support?
Typically 1-2 business days (M-F).
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.
gdewees wrote:Ok. Since I first submitted the ticket on 3/29, I will resubmit. Thank you for taking the time to respond.
You can reply to the existing ticket which will alert the team. Thanks!
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.