by garfy » Fri Mar 22, 2019 9:17 am
Hello carlbenick and welcome to the forum.
This sounds like the file called "SampleTank 4 Instruments Installer 1.1" hasn't been installed or has been installed incorrectly.
Can you confirm that you installed this with the rest of the sound content downloads.
As this is a user to user forum and not for tech support, if no one else chimes in with some advice I would suggest putting a ticket into IK Official Support for some one-to-one help.
https://www.ikmultimedia.com/contact-support/mi/
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL