Sampletank 4 not working anymore

[dhowarthmusic]

My Sampletank 4 on my Mac has stopped working. When I try to scan the instruments folders it won't scan them anymore. Is there a fix for this? I have tried reinstalling and running the sounds updates again. I started a support ticket last Friday and hear nothing yet. Anyone got any ideas on how to fix this?

[garfy]

Hello dhowarthmusic and welcome to the forum.

Have you changed anything in your system or moved the content to a different drive? The first thing I would check is that the pathway in ST4 (Settings>Sound Content) is still correct and (using Explorer or Finder, depending on platform) all the content is in those folders.

If all is correct then I would continue with your support ticket. If you haven't had a response you can reply to your own ticket asking for information. If you still have no reply from them in 24 hours, PM your ticket number to either Ryan_IK or Peter_IK and they will look into it for you.

Hope that helps.