Problems transferring Ampltiube 4/Custom shop to new macbook

[ElectricRay]

Hi
I have just upgraded to a new 2018 MacBook PRO. I had Logic Pro X and Amplitube 4 (CUSTOM SHOP) on my existing machine where it works fine. I tried to transfer the whole thing to the new machine using the Apple process, and while everything else seems to be working, AmpliTube 4 won't open on the new Mac - it keeps crashing with EXC_BAD_ACCESS Error. Custom Shop seems to be fine. I don't think it's an authorisation error?

[DarkStar]

I do not know what thatt transfer process is. You may need to install AmpliTube Custom Shop from scratch.

Please raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/
for some one to one help (US (East Coast) Business hours, generally). And, to help others who run into a similar problem, please let us know what you did to resolve the problem.

[garfy]

Hello ElectricRay

I tried to transfer the whole thing to the new machine using the Apple process, and while everything else seems to be working, AmpliTube 4 won't open on the new Mac - it keeps crashing with EXC_BAD_ACCESS Error. Custom Shop seems to be fine. I don't think it's an authorisation error?

Unfortunately, the Apple Migration process is not perfect and sometimes things don't work as expected after transfer. As DarkStar suggests uninstall/reinstall AT4CS would probably be best, although have you tried a reboot just incase this sorts it out?

Alternatively, you could reboot into Safe mode to rule out potential driver issues, but I think the reinstall is the quickest and cleanest fix as AT4CS is such a small bit of software.

Hope that helps.

[Peter_IK]

And once you install AmpliTube Custom Shop which should be a relatively small file and quickly installed you can open the Custom Shop application (in your Applications folder) and log in then go to AmpliTube --> Gear --> Restore My Gear and all should be good again.