Ticket CLOSED doesn't mean FINISHED, folks!

[ginthepartisan]

"Tickets are marked closed by the system after a tech replies due to the system they are currently using allowing them to keep track of tickets. A ticket is NOT finished until you are satisfied so please continue to reply to the tech via the ticket and they will continue to assist you."

I think that explains quite a lot...

[Peter_IK]

Yes, I have seen the techs use this in their signature with replies, will have to mention that it would be a great idea to do so across the board to avoid further confusion. Thanks!

[mannixguy]

I lost my support ticket number to check if my issue is resolved. Will I receive an email notifying me if the issue has been resolved/answered?

[ginthepartisan]

I lost my support ticket number to check if my issue is resolved. Will I receive an email notifying me if the issue has been resolved/answered?

I wouldn't know. He said, "... please continue to reply to the tech via the ticket."

[garfy]

I lost my support ticket number to check if my issue is resolved. Will I receive an email notifying me if the issue has been resolved/answered?

You should get an email notification that there is a reply to your ticket waiting for you. However, sometimes these things slip into spam folders of email clients, so I would check that to see if you have a response.

Also, your original email saying that you have opened a ticket will have your ticket number on if you still have that.

If these suggestions don't yield results, reply back here and the moderators will see what can be done.

[DarkStar]

If you have any Support Ticket numbers at all, you can go here:
https://techsupport.ikmultimedia.com/en/tickets.php
enter the details and click [View Status].

That will list all of your tickets.