ExittheLemming wrote:Thanks for the response, the only reason I ask is that IK Multimedia have previously advised earlier in the thread on 22/2/19 : (by Peter_IK)
SampleTank 4 MAX is not part of Total Studio 2 MAX. Users who purchased Total Studio 2 MAX after a certain date receive SampleTank 4 SE free per the news at https://www.ikmultimedia.com/news/?id=sampletank4 -
Previous versions: Any customer who purchases or receives any version of SampleTank 3 as part of a hardware or software bundle on or after November 13, 2018, will receive SampleTank 4 SE for free at release.
I just now paid $199.99 thinking I was going to receive SampleTank 4 Max (the full version) but if the above is accurate, (as I purchased Total Studio 2 Max in Oct 2018) will not even be entitled to the SE version for free? Please forgive my confusion here but have I actually upgraded to SampleTank 4 Max or not?
No problems. To be absolutely sure, you should contact IK Multimedia Sales Support who can look at your User Account and give you a definitive answer.
https://www.ikmultimedia.com/contact-support/contact-us/
Administrators and Moderators here cannot access your Account.
But, from the link you posted
Previous versions: Any customer who purchases or receives any version of SampleTank 3 as part of a hardware or software bundle on or after November 13, 2018, will receive SampleTank 4 SE for free at release.
Any customer who purchases SampleTank 3 SE, SampleTank 3 or SampleTank MAX on or after November 13, 2018, will receive the equivalent version of SampleTank 4 for free at release.
My underlining. The key date is November 13. You've mentioned purchase dates in August and October, but both are before the November cut-off date. So, in my understanding, I'm afraid that you would not qualify.
But, as I said, contact Sales Support. They might be able to work something out. (Absolutely no promises though, as I do not work for IK Multimedia.)