SampleTank 4 [and 4.0.8] Now Available!

[dakfat]

Hi Silver-machine, thank you for the support ! I know there were others who could not get Sampletank 3 to work. I guess support was not investing too many resources in fixing SampleTank 3 because Sampletank 4 was on the horizon...

I would like to clarify however, that my machine can run many plugins and instruments that are way more demanding than Sampletank without issues

[Peter_IK]

Hi all, I finished downloading SampleTank 4 yesterday, and I am experiencing the triple copy of each preset bug that some people are seeing.

I owned sampleTank 3 at some point and I completely stopped using it because it would crash all the time. I take good care of my machine and reformat from time to time and make sure not to install junk, but I just could not get sampleTank 3 not to crash even after several fresh installs...
I tried to work it out with support but to no avail. I had this problem with Miroslav 2 as well but not with Syntronik. I figured this would not be an issue with sampletank 4, but alas it also crashes on me. I have many other romplers and samplers and vsts, and Sampletank is the only one that will not behave on my machine..

Yes, that triple listing is still verified as open but will be fixed in the next update. Please refer to the status post at viewtopic.php?f=12&t=20719 for the current status which I will update when I receive information/confirmation.

As far as other issues with the previous version go, there is no abandonment based on a new product coming out. Support should be and typically is very willing to work with you until your issue is resolved. As always, I'm happy to take your ticket number(s) if you'd provide it/them and have someone take a look. I'm sure there must be some misunderstanding as the support team is very helpful and committed to getting things to work. Please either post or PM the ticket number(s) to me and I'll have someone take a look.

@silver-machine - Please do the same and I'll have someone look into it.

[tommy@paabel.ee]

Well, on my MacBook running OS 10.11.6 ST4 takes round about 1.8 GB for Loading the app, which is fine. Loading a big Piano ends up round about 3GB, as reported before. Thats also fine, so i believe that 8GB Ram will be fine.

Computers with little cpu power are more likely to get a problem with the fx section, because it demands a lot of power, depending on the effect.

My only problem is my MacBook with Mac OS 10.10.5 which loads many sounds incorrectly.
The loading process stops and the ram is filled. If this is used up memory is used on the hard disk. This ends only when you finish the st4 process or st4 crashes. In the worst case the whole system crashes due to lack of memory.

Basically st4 works, just not with every computer, for whatever reason.
The support has my problem and I hope there is a solution. If not I try to install a system update, in the hope that it then runs correctly, as on my other computer with a higher system version.

I think they will find solutions for most people, but maybe not for everyone, there are too many exceptions in the many computers out there.

When I think back to the time when we were still making music without computer, we also have problems. broken cables, amplifiers, annoying neighbors because of the noise ...

I think the guys are doing a good job that I respect a lot, but I also understand when you're disappointed because it does not work the way you expected.

The more detailed one reports to the support, the better they can fix the problem.

Quick report of memory usage running Windows 10, VST2 in Reaper:

I have an eight-instrument multi set up (on 8 different midi channels) - all ST4 instruments. Task manager reports 3.8 gig for everything, including Reaper.

That seems reasonable...

Tom

P.S. - thanks for hanging in there, Peter!

iMac, 8 Gig RAM, running OSX 10.11.6
Loaded Logic Pro X, memory usage 157mb
Loaded ST4 as multitimbre plugin, memory usage 1,63 GIG (no instruments loaded)
Loaded Pop drums, Bass, Electric Piano and Guitar (Full key, but I really needed just a muted guitar, but no sampled muted guitar as a separate instrument) - memory usage 6.55 Gb. No additional plugins or effects

100% same setup with ST4 standalone:
app with no instruments loaded 1,5Gig
App with 1:1 the same instruments loaded as within the plugin in Logic Pro X
3.8 Gig...

So the point/problem, is in the memory usage of the Mac version of plugin

[ignifer]

I was wrong but very impulsive. So I will get a ticket and do the very best to solve my problems.

[ski88keys]

For me IK Multimedia is history.

Sample Tank 4 do not work, and the new offer Syntronic for 69,99 is egregious. I bought it for 299,- one month ago.

Did you work with tech support on your ST4 problems?
So...because IK is having a sale that others can enjoy, you say egregious?
I’m guessing you got the pre release pricing on ST4. Is that egregious for others?

IK put out a new product. There are issues...as with most 1.0 products. Whenever a new product comes out, it is best to continue using your current products to ensure no loss of productivity. Also, Peter has posted about the current issues IK is working to resolve. Are any of these issues ones you are dealing with? If not, hopefully you put in a ticket to support. I have put in two tickets and have been working with IK to resolve my issues.

I understand you are frustrated, but giving up IK after spending $299 for Syntronik and whatever you spent on ST4 seems egregious to me.

Work with support and try and be patient...it will all work out in the end.

[ignifer]

Thanks ski88keys for your reply. You are right.

I was wrong but very impulsive. So I will get a ticket and do the very best to solve my problems.

By the way I bought Syntronic deluxe , so everything is ok.

[ski88keys]

Thanks ski88keys for your reply. You are right.

I was wrong but very impulsive. So I will get a ticket and do the very best to solve my problems.

By the way I bought Syntronic deluxe , so everything is ok.

Glad to hear! I do have my own frustrations w ST4, but I have the time to deal with the issues, while others like yourself may not. So fully understand the frustration.

Welcome back. Lol

Btw...I bought syntronik...regular for the sale price of 69.99 and got it for 49.99 with my jam points. Not the deluxe, but for $50 you can’t beat it.

[silver-machine]

Hi Ski
You got a deal there with Syntronic ,but i cannot get the deluxe upgrade for 5 extra synths unless i pay 99 euros tops.
All the others get 17 synths for peanuts
Look after the regulars .
I reckon IK shiould do a deal for regulars that have most of the effects.
Never mind ay!!!

[ski88keys]

Hi Ski
You got a deal there with Syntronic ,but i cannot get the deluxe upgrade for 5 extra synths unless i pay 99 euros tops.
All the others get 17 synths for peanuts
Look after the regulars .
I reckon IK shiould do a deal for regulars that have most of the effects

Right...$99 for me to upgrade also if want the Deluxe now. I looked at the differences in the Deluxe and realized I did not need the synths in the deluxe version. So I am very happy with $50 for Syntronik,

[silver-machine]

Hi
It would be nice to get better deals on effects as Ik gave two away inthe Magazine Computermusic. Also one free for a newsletter sign up.
Oh well Cannot win em all.
Pity you cannot use the effects inside Sampletank 4 in Cubase etc!!
They got us all ways!!

Any news on 4.02 yet??

[ski88keys]

Hi
It would be nice to get better deals on effects as Ik gave two away inthe Magazine Computermusic. Also one free for a newsletter sign up.
Oh well Cannot win em all

Deals and free are good. One of the syntronik memory V is a give away on I think at audio plugins website. Keep track, because IK does give away effects at certain times of the year.

[ExittheLemming]

Just for clarity, can someone confirm that you can upgrade to Sampletank 4 Max for $/€199.99 from*

* From any previously purchased product of a value of $/€99.99 or more.
as per the info on https://www.ikmultimedia.com/products/s ... mpletank-4

I purchased Total Studio 2 Max on 28/8/18 which cost > $99.99 and clearly qualifies as 'any previously purchased product'

[DarkStar]

Yes, that should be OK.

To double-check, go to your User Area / Crossgrades section and have a look there. If it is listed there, then you can get it.

"To qualify for a Crossgrade to another product, you must be registered with a paid version of another IK Multimedia product over $/€ 99 or higher."

[ExittheLemming]

Thanks for the response, the only reason I ask is that IK Multimedia have previously advised earlier in the thread on 22/2/19 : (by Peter_IK)

SampleTank 4 MAX is not part of Total Studio 2 MAX. Users who purchased Total Studio 2 MAX after a certain date receive SampleTank 4 SE free per the news at https://www.ikmultimedia.com/news/?id=sampletank4 -

Previous versions: Any customer who purchases or receives any version of SampleTank 3 as part of a hardware or software bundle on or after November 13, 2018, will receive SampleTank 4 SE for free at release.

I just now paid $199.99 thinking I was going to receive SampleTank 4 Max (the full version) but if the above is accurate, (as I purchased Total Studio 2 Max in Oct 2018) will not even be entitled to the SE version for free? Please forgive my confusion here but have I actually upgraded to SampleTank 4 Max or not?

[dakfat]

Hi all, I finished downloading SampleTank 4 yesterday, and I am experiencing the triple copy of each preset bug that some people are seeing.

I owned sampleTank 3 at some point and I completely stopped using it because it would crash all the time. I take good care of my machine and reformat from time to time and make sure not to install junk, but I just could not get sampleTank 3 not to crash even after several fresh installs...
I tried to work it out with support but to no avail. I had this problem with Miroslav 2 as well but not with Syntronik. I figured this would not be an issue with sampletank 4, but alas it also crashes on me. I have many other romplers and samplers and vsts, and Sampletank is the only one that will not behave on my machine..

Yes, that triple listing is still verified as open but will be fixed in the next update. Please refer to the status post at viewtopic.php?f=12&t=20719" onclick="window.open(this.href);return false; for the current status which I will update when I receive information/confirmation.

As far as other issues with the previous version go, there is no abandonment based on a new product coming out. Support should be and typically is very willing to work with you until your issue is resolved. As always, I'm happy to take your ticket number(s) if you'd provide it/them and have someone take a look. I'm sure there must be some misunderstanding as the support team is very helpful and committed to getting things to work. Please either post or PM the ticket number(s) to me and I'll have someone take a look.

@silver-machine - Please do the same and I'll have someone look into it.

Hi Peter, my ticket number is Ticket #838011
I have just revived the ticket with additional info.