by Ryan_IK » Thu Feb 21, 2019 9:58 pm
Hello,
Thanks for your post.
Sorry to hear of your troubles.
It's not entirely clear what download manager you are downloading. While we offer the Authorization Manager and Custom Shop which help get our products running. We do not offer a direct download manager at this time. Could you clarify what software you are using here? A screen shot would help. Once we have this info, we should be able to make a suggestion.