Yet Another iRig HD 2 Serial Number

[edmondson684]

I have purchased the iRig HD 2 and registered an account online. The email associated with the account has been verified.

When trying to register my product I am faced with ‘The provided serial number cannot be registered (code -101)

I have downloaded Amplitube CS and linked it to my account, however, it has none of the free content I was told would appear. Amplitube 4 for macOS is not listed in my account. I assume because of the failure code above.

This is frustrating and I am about to send this back for a full refund. Please let me know whats going on?

[Peter_IK]

For the content unlocked within AmpliTube iOS, you'd need to register your iRig HD 2 serial number inside the app. Since you appear to have problems with this serial number in the multiple places you're trying to register it, this would be a matter for IK Support to handle directly as they have access to your account and systems to which the moderators and users of this forum do not have access.

Please open a ticket at http://www.ikmultimedia.com/contact-support if you have not done so already, and IK Support will help you out and get you up and running.

Thank you.

[edmondson684]

Thank you for the prompt reply. Not only can I not download the Amplitube 4 software for macOS but the iPhone app comes up with error code -202 when I try and register it through there.

[edmondson684]

Posted ticket #623704. Fingers crossed as I have been told this product is outstanding.