iRig HD 2 make MacBook Pro halt and reboot

[kwunyeung]

I have an iRig HD 2 and it works properly with iPhone and iPad. I now want to use it on. Y MacBook Pro but once I set it as the input device, my Mac halts and reboot. I’m connecting it with a USB-A to USB-C adapter. I don’t know if this is related to the adapter or Mojave. I tired using another cable but it’s just the same. I have opened a ticket with IK and the reply was only telling me to buy their micro USB to USB-C cable which cost 30euros . Is it really only that cable will work? Anyone has this experience? Thanks!

[Peter_IK]

They recommend the official cable because IK's meet Apple's certification standards and many times the cheaper adapters do not. You may find non-certified third-party cables that might work, but you'll likely end up spending more than you would buying the correct supported cable in your journey to find one.

[kwunyeung]

I expect the IK support would help me to identify the issue but not just asked me to buy your cable without explanation. I even don’t know how to check if it’s a problem of the cable or problem on the irig or Mojave or my Mac. I don’t know if buying the cable is the right solution.

[kwunyeung]

I can exclude the issue is due to the adaptor. I can use the adaptor to connect my iPhone with the Apple iOS cable and my mac can backup the iPhone and update successfully. If it's a cable issue, it will be a problem of the bundled cable.

[Peter_IK]

Please continue to work directly with IK Support and let them know if suggestions etc do not work or are not to your satisfaction. This is a user-to-user forum and the mods and users of this forum cannot troubleshoot and fix this particular issue for you, but IK Support can.