Spending half my day trying to authorize ST3 CS today. I am able to see "My Products" "My Account", on-line etc. and I can see the serial number. It is not accepting my user name and password when I try to authorize on-line. It appeared it was accepting the off-line authorization procedure, but the sound library is still locked after it said - goodie - you're good. Nope - still locked and wants to go through the entire authorization process again. Sheeesh. Sent "forgot password" message, but nothing came into email and nothing in spam area, but I didn't forget my password because I have a password keeper app. I tried to change my password on-line, but it would not accept it.
Unable to get to user account from main IKMultimedia.com screen. I see "This page isn't working" - same thing when I try to use a different browser. I was able to get to the "My Products" screen by clicking a link in a previous email. When I click in the "User Area" where I think where the ultimate "authorization" info is stored - I get the same message "This page isn't working."
Are engineers aware and are they working to fix it?
