CPU SPIKE with Sampletank

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CPU SPIKE with Sampletank

Postby Mada6232 » Sun Dec 16, 2018 4:42 pm

Hello guys, just recently upgraded my pro tools rig (from 10hd to ultimate 2018) and to sampletank 4. Getting two huge CPU spikes that stop Pro Tools.

It happens when I adjust the Timbre on Ac Resonance and the Time on Convo Room.

Seems like the only two bugs I'm finding. If I continue to adjust them back and forth, it will kill pro tools completely.

On Mac 3.33 6 core 10.13.6 running Pro Tools Ultimate 2018.12

Any others or any help???

Thanks
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Re: CPU SPIKE with Sampletank

Postby DarkStar » Sun Dec 16, 2018 5:00 pm

I guess you mean SampleTank 3, as v4 is not yet released.

This is primarily a user to user forum and the best thing to do is raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/
for some one to one help.

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Re: CPU SPIKE with Sampletank

Postby Mada6232 » Sun Dec 16, 2018 5:21 pm

Sorry you’re correct. It’s sampletank 3
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Re: CPU SPIKE with Sampletank

Postby Mada6232 » Sat Dec 22, 2018 4:13 pm

So I sent in support ticket a few days ago and still haven't heard a word. Also now am wondering since I just purchased Total Studio Max2 with sampletank3 just a couple weeks will I get sampletank 4??
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Re: CPU SPIKE with Sampletank

Postby garfy » Sat Dec 22, 2018 4:50 pm

That is strange that you haven't had a response. They endeavour to answer tickets within 1-2 working days. Have you clicked into the link that you received by email when you first raised the ticket to check on the status? Sometimes the email notification that you'll receive when Support reply to raised tickets gets snaffled into Junk folders.

Can you post your ticket number here please. Hopefully Peter_IK or Ryan_IK can check up on it for you.

Be aware however, that IK Support do not generally work on weekends and the Christmas period may mean different working hours.

As for getting ST4 as you have just got ST3 in a bundle, this is taken from the product details found here: https://www.ikmultimedia.com/news/?item_id=6964

"Previous versions: Any customer who purchases or receives any version of SampleTank 3 as part of a hardware or software bundle on or after November 13, 2018, will receive SampleTank 4 SE for free at release.

Any customer who purchases SampleTank 3 SE, SampleTank 3 or SampleTank MAX on or after November 13, 2018, will receive the equivalent version of SampleTank 4 for free at release."

Hope that helps.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: CPU SPIKE with Sampletank

Postby Mada6232 » Mon Dec 24, 2018 3:45 pm

Support ticket # 205027 and I still have no response.

Good to know about the upgrade. I just purchased at the end of November so looks like I’m good.
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Re: CPU SPIKE with Sampletank

Postby Peter_IK » Mon Dec 24, 2018 5:43 pm

I've relayed this ticket number to IK's Support Manager.
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