IK Support uses a ticketing system, it is not a phone support system. If necessary for very detailed walkthroughs, etc they may communicate by other means.
Since you have a support ticket open, please reply that the suggestion(s) didn't help and they will continue to assist you.
Please also review the forum rules and the new posting guidelines at
viewtopic.php?f=10&t=19505 about posts like this and what to do in cases where you feel a ticket is not being handled to your satisfaction (and why this post is now locked).
by arqesemusic » Wed Nov 28, 2018 5:22 pm 
