Can't access purchased 410 Ampeg cab

[iankinzel]

I've purchased the Ampeg SVT 410 cab, but whenever I try to use it in Amplitube, it keeps showing up as unavailable. All my other custom shop purchases are working just fine. What's going on?

[garfy]

Hi iankinzel and welcome to the forum.

Log into the Custom Shop app (not AT4), click on Gear>Restore My Gear and see if that does the trick.

If not, as this is primarily a user forum, you should raise a ticket with IK official support here https://www.ikmultimedia.com/contact-support/mi/ in case no one else chimes in with advice or a solution.

Hope that helps.