This error message pops up when trying to update Amplitube

[nagol5178]

When I try to update AmpliTube and click download for my Mac I get this message.

[garfy]

There's something spooky going on here.

I tried to replicate the issue and had this message pop up against AT4 but all of my other products started to download fine. Went back to AT4 and the download started fine on the second attempt.

Looks like someone is having similar issues in the T-Racks forum as well.

If you continue to get the message I would send a ticket into IK official support here https://www.ikmultimedia.com/contact-support/mi/

[nagol5178]

There's something spooky going on here.

I tried to replicate the issue and had this message pop up against AT4 but all of my other products started to download fine. Went back to AT4 and the download started fine on the second attempt.

Looks like someone is having similar issues in the T-Racks forum as well.

If you continue to get the message I would send a ticket into IK official support here https://www.ikmultimedia.com/contact-support/mi/

Thank you for the response. Let me verify; you have in fact seen the same message? It looks like the website has been redone, at least the main website. Did this happen after that for you? Do you have the link to the T Racks thread?

[Peter_IK]

If you haven't cleared IK-related cookies and all cache (and restarted your browser) since the new site was released, you must do so. If that doesn't work please report your issue to IK Support as the mods, admins, or users of this forum are not going to be able to resolve this issue directly with you but support can work with the web/IT team and troubleshoot directly with you to resolve this. They can be reached at http://www.ikmultimedia.com/contact-support

[garfy]

you have in fact seen the same message?

Yes, just once. I then went back to my User Area>Products page where I could successfully download everything, including AT4

It looks like the website has been redone, at least the main website.

Yes, the website had an update/refresh a couple of weeks ago.

Did this happen after that for you?

It happened after you posted having a problem as I then went to replicate it.

Do you have the link to the T Racks thread?

Here: viewtopic.php?f=13&t=19433"

[nagol5178]

I also have a new Amplitube Metal showing up which it says was registered yesterday. I do have Amplitube Metal but I got it years ago; it also shows up on down the page but a new one shows up with a new serial number that says it was registered yesterday. I definitely didn't purchase another copy.

In fact I only got a free copy that came with buying an interface. But I didn't need it as I already have all the amps it comes with.

Most of them say Serial/license before release notes. The new Amplitube Metal doesn't show the Serial/license button. It does show the Serial number after the icon like all the rest do.

Why would I suddenly have two Amplitube Metals?

The message went away that I originally posted about but I'm still scared to update my Amplitube because that seemed weird and then having a new Amplitube metal registered yesterday seems weird.

[Peter_IK]

That may be from the hardware, it would show up automatically based on that registration. Please ask these questions to support as they will be able to look directly at your account and advise properly.

[garfy]

Why would I suddenly have two Amplitube Metals?

That is a little weird. I would suggest that you follow Peter IK's advice and put a ticket into support.

[nagol5178]

That may be from the hardware, it would show up automatically based on that registration. Please ask these questions to support as they will be able to look directly at your account and advise properly.

I will go to support. I did not use the hardware that came with AmpliTube metal or anything in years. I have only opened Amplitube 4 on my computer as I always do. It shows the normal Amplitube Metal from years ago but then there is a new one registered yesterday.

Not really a problem I don't guess. As I said it doesn't have the Serial/License button under it like every other product does in my user area. Not sure why.

I suspect this is due to the new website or something. At least the initial warning that started the forum is gone because that didn't sound good.