Sampletank crashing after IOS12

[neil.cummins1]

Hi Experts,
Is anyone else experiencing continual crashing of Sampletank when trying to make any sample parameter adjustments since IOS12?

This is occurring in both standalone and IAA mode on iPad Mini 2.

Regards,

Neil Cummins
Warrington
UK

[david.allison]

Yes.

Crashing on iphone 5S and ipad pro since iOS12 when using parameter buttons.

Would be great if IK would acknowledge this and give an indication of when they might have a fix.

[Ryan_IK]

Hey Guys!

Thanks for your posts.

While I am more than happy to provide some information here. Do note, this is a user-to-user forum for discussion and not technical support. For any issues like this please contact technical support for the latest information and possible resolutions. Below is the support contact link.

http://www.ikmultimedia.com/contact-support/

Now, moving forward. Unfortunately we were able to recreate this issue as well.

We have already reported this to our development team for further review. We will see if this is something that can be quickly be fixed on our end, or if it's an issue with can check with Apple to see if it's on iOS 12 related issue.

We've also found that if you assign those parameters via MIDI, you can have full control. This is just a workaround for now, while our development team works towards a solution.

We do apologize for the inconvenience and thank you for your understanding while we resolve this issue.

[neil.cummins1]

Thanks Ryan,
Understood as far as the correct use of the forum is concerned too.

Best Regards,

Neil

[onthelethe]

FWIW I'm experiencing the same SampleTank crash on both iPhone SE and iPad 3.

[slipknot5]

I also have a problem with parameter touch crash! after iOS 12 on iPad Pro 9.7

I hope this will be solved as soon as possible

[tnmshd]

I also have a problem .
iOS 12 on iPad Air2
parameter touch and Crash!!
Please fix it soon!

[Peter_IK]

Please see the workaround mentioned by Ryan above and yes the team is working on this.

[KeyKrazyBob]

Sadly, you can only transpose or change volumes etc with hardware buttons but cannot
Make changes in regards to creating split voices

[Peter_IK]

Sadly, you can only transpose or change volumes etc with hardware buttons but cannot
Make changes in regards to creating split voices

The team is working on SampleTank now but you have also expressed this directly to support, correct? Thanks!

[RRICCHIO]

I also am having the same issue on my ipad pro and have contacted support. Pls find a solution as I would like to continue my use and support. Thx.

[drmurphy0]

Me too. Just sent a ticket to tech support because I can’t make parameter changes. Touch any knob on my iPad Pro in the app and the app crashes every time. This makes the app semi-useless when you need to control volume of layered instruments or transpose etc. I see Ryan’s response here and I hope it gets fixed quickly. I downloaded the expansion for $69 right before discovering it doesn’t work tonight. I trust Ik will fix it ASAP.

[KeyKrazyBob]

yeah, waiting for the fix up. Its been quite long now.

[yannwerd]

Hi,

Same problem on iPad Mini 4 since iOS 12
quite annoying when playing live : suddenly Sampletank crashes after touching a volume knob.
Thought I could go back to iOS 11 but it is now impossible as Apple only allows installation of iOS 12 and 12.0.1 ... so the only solution know is a Sampletank patch ?

Regards

[Peter_IK]

Or possibly the workaround posted above. If you’d like a status of any SampleTank update regarding this issue please contact IK Support at http://www.ikmultimedia.com/contact-support

Thank you.