Upgrade from free to Amp4 no love

[jayceallanmusic]

I had downloaded and installed the free version of Amp 4 with the Custom Shop just to try it out. I decided to buy the full version of Amp 4. I used the Authorization Manager to activate the new serial number and nothing. I don't have any new amps, cabs, pedals, etc. I am stuck in the free version. Even going to custom shop and restoring Amp 4 doesn't work. Any help would be appreciated.

[DarkStar]

Hello jayceallanmusic and welcome to the forum.

Can you open the Authorization Manager from within AT4 and check which Serial Number is being used? (But, I think I read somewhere in this forum that the AT4 CS Serial Number may still be displayed even after the AT4 Serial Number is Authorized).

But, if "Restore My Gear" does not work, then the best thing to do is raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/
for some one to one help. And, to help others who run into a similar problem, please let us know how it gets resolved.

[jayceallanmusic]

Still no love. Talking with tech support, but they are not understanding the problem. Not sure what else to do.