How long...

Hammond B-3X, Syntronik, Syntronik Deluxe, SampleTank, Miroslav Philharmonik 2, SampleTron 2, and all Powered by SampleTank instruments and sounds for Mac/PC

How long...

Postby galileeprod » Mon Oct 08, 2018 3:44 pm

Does it typically take before an order is marked "received" and when it is available for me to download?
galileeprod
 
Posts: 17
Joined: Sat Jul 07, 2012 4:43 am

Re: How long...

Postby DarkStar » Mon Oct 08, 2018 4:07 pm

Should be pretty quick (minutes?) - what did you order? Hardware will take longer, I reckon.

You could contact Support, here
https://www.ikmultimedia.com/contact-support/contact-us/
to check the order status
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8766
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: How long...

Postby galileeprod » Mon Oct 08, 2018 4:09 pm

Alan Parsons Imperial Grand. Over an hour ago. There was nothing on the page about it needing to be shipped.
galileeprod
 
Posts: 17
Joined: Sat Jul 07, 2012 4:43 am

Re: How long...

Postby DarkStar » Mon Oct 08, 2018 4:21 pm

Nope, that is all downloadable - check with Sales on the link above.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8766
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: How long...

Postby galileeprod » Mon Oct 08, 2018 4:24 pm

Contacted them, waiting...
Thanks for your help, mate!
galileeprod
 
Posts: 17
Joined: Sat Jul 07, 2012 4:43 am

Re: How long...

Postby galileeprod » Tue Oct 09, 2018 12:12 am

I'll tell you, IK is making me sorry I did business with them. It took hours before my product became available. Now I have been trying to authorize it (off-line) for over an hour. "Please Wait..." It's a good thing this wasn't time-sensitive (it was).
galileeprod
 
Posts: 17
Joined: Sat Jul 07, 2012 4:43 am


Return to Virtual Instruments: SampleTank, Hammond B-3X, More