Blue Turn installation help needed

[Edspyhill05]

I'm trying to configure a Blue Turn on an iPad Pro. I cannot get the Blue Turn to work with adobe files or iBooks files. It will control the OS screens in Settings. I think I downloaded all the necessary files.

is there a solution for this issue? Do I need a special version of Adobe?

Thank you,

Ed

[Edspyhill05]

The unit works on a Samsung phone. So the problem on the iPad is some obscure iOS hidden configuration option or 3.

Anyone have an idea. If this is NOT something IK Multimedia cares about then at least let know where I need to go to resolve this issue.

[Peter_IK]

Since this is a user-to-user forum, and other users have not chimed in I recommend you open a ticket with IK Support who can assist you directly. Thank you.

[Edspyhill05]

Peter_IK,

Thanks. I tried to submit a ticket but i could not answer all the required questions. I think I will sell this for a loss and find a different brand.

Thanks,

Ed

[Peter_IK]

Peter_IK,

Thanks. I tried to submit a ticket but i could not answer all the required questions. I think I will sell this for a loss and find a different brand.

Thanks,

Ed

What could you not answer? The question mark icons would typically suggest that you can, for example, put something other than a serial number in that field if you don't have it or similar.

However for your submission, the Mobile Products support form asks for only four pieces of information: Country, Product, Mobile Device, Mobile OS.

It seems you should have those four pieces of information handy.