Hey Jonathan,
Looking at this post and your last post. It sounds like you may have a couple questions for our Technical Support team. Do not worry, use the link below to reach out, and they should be able to get you working here since this does sound like unusual behavior.
http://www.ikmultimedia.com/contact-support/Note* A lot of pedals which affect your audio singal's dynamics include their own 'Volume' control. Check to make sure a pedal set too low of a 'Volume' this is not the cause of your troubles.