Sample Tank CS 3.7.2 macOS constantly crashing

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Sample Tank CS 3.7.2 macOS constantly crashing

Postby brevilo » Tue Apr 10, 2018 7:12 pm

Hi,

I just tried to install Sample Tank CS 3.7.2 on macOS 10.13 but it keeps crashing during startup. This is happens with and without "SampleTank_Custom_Shop_Sound_Content" being installed (in the default location). Interestingly it crashes when searching for the content libraries to build the sound library - one could argue that careful devs would add some proper error handling to that right away :shock: Here's the stacktrace after the segfault:

Code: Select all
0   SampleTank 3                     0x0000000108b0a864 IK::Products::STShell::Content::InstalledLibraries::GetNumLibraries() const + 4
1   SampleTank 3                     0x00000001086c5d2e IK::Products::STShell::Database::CheckSoundsContentMoved() + 46
2   SampleTank 3                     0x00000001086c4fba IK::Products::STShell::Database::Database() + 1642
3   SampleTank 3                     0x00000001086c1f0c IK::Products::STShell::Database::Instance() + 44
4   SampleTank 3                     0x000000010876034c IK::Products::STShell::GUIData::GUIData() + 1196
5   SampleTank 3                     0x000000010875b169 IK::Products::STShell::GUI::GUI(IK::Products::STShell::Process*) + 169
6   SampleTank 3                     0x000000010886065a IK::Products::STShell::PlugIn::CreateGUI(IK::VPA2::Process*) + 90
7   SampleTank 3                     0x0000000108918745 IK::VPA2::Wrap_CreateGUI(VPA2_PlugIn*, VPA2_Process*) + 21
8   com.ikmultimedia.ST3             0x0000000105795597 IK::Standalone2::ST3::VPAPluginWindow::VPAPluginWindow(IK::Standalone2::ST3::VPAPluginInstance&) + 167
9   com.ikmultimedia.ST3             0x00000001057962f2 IK::Standalone2::ST3::VPAPluginInstance::createEditor() + 50
10  com.ikmultimedia.ST3             0x000000010578dbe0 IK::Standalone2::ST3::MainComponent::MainComponent() + 2944
11  com.ikmultimedia.ST3             0x000000010578c6ad IK::Standalone2::ST3::MainWindow::MainWindow() + 141
12  com.ikmultimedia.ST3             0x000000010578c474 IK::Standalone2::ST3::ST3Application::initialise(juce::String const&) + 52
13  com.ikmultimedia.ST3             0x00000001057ff976 juce::JUCEApplicationBase::initialiseApp() + 70
14  com.ikmultimedia.ST3             0x00000001058ec4db juce::JUCEApplication::initialiseApp() + 11
15  com.ikmultimedia.ST3             0x00000001057ff80a juce::JUCEApplicationBase::main() + 58
16  com.ikmultimedia.ST3             0x00000001057ff7b3 juce::JUCEApplicationBase::main(int, char const**) + 83
17  com.ikmultimedia.ST3             0x0000000105775f34 start + 52


Again, this is based on a fresh vanilla installation. Two more data points: the "SampleTank_Custom_Shop_Sound_Library_Update_3.6" (does one need that for the old content released 03-26-2015?) and Syntronik Free 1.2 don't find the sound library either but I presume that's a downstream issue after Sample Tank couldn't build its database in the first place...

Any idea how to fix this?

Cheers
brevilo
 
Posts: 2
Joined: Tue Apr 10, 2018 6:56 pm

Re: Sample Tank CS 3.7.2 macOS constantly crashing

Postby Peter_IK » Tue Apr 10, 2018 7:25 pm

Have you also reported this to IK Support? This forum is for user-to-user discussion but not direct technical support. Issues like this would be best served by opening a ticket with IK Support at http://www.ikmultimedia.com/contact-support/mi/ if you have not already done so.
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Re: Sample Tank CS 3.7.2 macOS constantly crashing

Postby brevilo » Tue Apr 10, 2018 9:15 pm

Ah, ok. Will do.

Thanks
brevilo
 
Posts: 2
Joined: Tue Apr 10, 2018 6:56 pm


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