No sign of the Leslie???

[Peter_IK]

Odd, I will have to defer to support on this one. I'll send what you posted and see if they can test that scenario.

[dmerrill2]

Just noticed that AmpliTube Leslie also shows up shows in Collections as Not Purchased on the Amplitube side, which is probably why its pieces are in Not Purchased. The T-TrackS Leslie doesn't look like that on the T-RackS side though. Seems like a Custom Shop weirdness.

May not have a chance to actually try this tonight, which is where the rubber meets the road, but I going to assume It's All Good

[Peter_IK]

Just noticed that AmpliTube Leslie also shows up shows in Collections as Not Purchased on the Amplitube side, which is probably why its pieces are in Not Purchased. The T-TrackS Leslie doesn't look like that on the T-RackS side though. Seems like a Custom Shop weirdness.

May not have a chance to actually try this tonight, which is where the rubber meets the road, but I going to assume It's All Good

You should have access to everything. Someone here is trying to recreate your issue though.

[dmerrill2]

Thanks Peter, I bet you're right about it actually working.

[Peter_IK]

Thanks Peter, I bet you're right about it actually working.

No problem. Initial investigation seems to indicate that you *may* need to do a "Restore My Gear" in the AmpliTube section of Custom Shop if you end up having issues accessing any of the Leslie gear. Please do let me know if you run into issues and if this resolves them for you. Thanks!

[DarkStar]

Just to check - does a "Restore My Gear" help?


While waiting for others users to post, I would raise a ticket with IK Support so that they can have a look and advise you accordingly.

[labprod]

Restore gets me two leslie cabs inside Amplitube4 only. no amps, no presets. But my custom shop purchases show I own the whole Leslie suite. Where are the other tools please???

[Peter_IK]

Restore gets me two leslie cabs inside Amplitube4 only. no amps, no presets. But my custom shop purchases show I own the whole Leslie suite. Where are the other tools please???

If Restore My Gear doesn't get you the expected gear, please consult with IK Support at http://www.ikmultimedia.com/contact-support/mi/ so they can work with you directly to resolve your issue.