Unable to authorize Amplitube 3

[tanjunheng01]

I am having problems authorizing Amplitube 3 on my computer. Amplitube 3 does not appear in the "My Products" list and hence I do not have the code.

I read in the forums that Amplitube Custom Shop is Amplitube 3, but the app still says that it is unauthorized after authorizing Amplitube Custom Shop.

I have downloaded Amplitube 3 from this link: http://www.ikmultimedia.com/news/index.php?item_id=1301
, after downloading Amplitube Custom Shop.

The app's 10 day grace is now over, and the periodic hiss is making the app unusable . I don't see anyone on the forums having the same issue, so if anyone would know how to solve this issue I would be reeeeeeeeeeealy greatful.

[garfy]

Hello tanjunheng01 and welcome to the forum.

Although I’m guessing here, probably what is happening is that AmpliTube CS is now version 4 and so you won’t be able to open version 3 AFAIK.

Is there any reason to not use the most up to date version (which is 4.3)? Essentially the functionality will be the same as the free version of AmpliTube 3.

[Peter_IK]

From what I can see, you should typically have an entry for "AmpliTube 3 Custom Shop" specifically in your IK User Area under "My Products"

Please check your IK User Area for this and use the serial number under that product to authorize. If you do not have that entry in your IK User Area please open a ticket with IK Support to see if there is something they can do. They can be reached at http://www.ikmultimedia.com/contact-support/mi/

Thank you.

[DarkStar]

Yep, just looking here, I have

AmpliTube 3 Custom Shop
Latest version: 3.15.0.c, Released on:08-25-2015

and

AmpliTube Custom Shop
Latest version: 4.3, Released on:08-30-2017

and

AmpliTube X-GEAR
Latest version: 4.3, Released on:08-30-2017

I cannot remember what that last one is.

[garfy]

From what I can see, you should typically have an entry for "AmpliTube 3 Custom Shop" specifically in your IK User Area under "My Products"

But would that still be the case if the user account had only been set up recently? Would it not default to the latest v4 as an only option?

[Peter_IK]

From what I can see, you should typically have an entry for "AmpliTube 3 Custom Shop" specifically in your IK User Area under "My Products"

But would that still be the case if the user account had only been set up recently? Would it not default to the latest v4 as an only option?

I used a test account but I thought there would still be both. Support would be able to conclusively answer that one.

[garfy]

I used a test account but I thought there would still be both. Support would be able to conclusively answer that one.

Fair enough. Just me presuming again (it’ll get me in trouble one day )

[DarkStar]

^^^
Good point - and the OP only joined today.

The link to "AmpliTube 3 Free" on that web page actually points to AmpliTube CS (that is v4.xx). I would think that that is what has been installed (click the [?] button at the top-right to see the version).

The OP should get the AmpliTube Custom Shop serial number from the User Area/My Products and use that in the Authorization Manager.

[junheng01]

Was not expecting so many replies on my post :0

Sorry for the confusion, but what I'm thinking is that Amplitube 3 is the program with the actual sounds and Custom Shop is the app to try/buy gear? When I download the app from http://www.ikmultimedia.com/products/ca ... -amplitube , I get the custom shop app to get gear but I can't use the sounds (or at least I don't know how to)

From the member's area, I can only find 'Amplitube Custom Shop' but not 'Amplitube 3 Custom Shop'. When I authorize the app using the code from 'Amplitube Custom Shop' from the member's area, I think it authorizes the custom shop app but not amplitube 3 which makes amplitube 3 say that it is not authorized.

If I sound like I am speaking gibberish I'm sorry as this is my first time using any amp sim programs

[garfy]

Not speaking gibberish, it’s just hard sometimes to describe and diagnose problems over a forum.

Can you tell us whether you are using a Windows or an Apple machine and which operating system you are using please. This will help us to give you some specific questions/instructions.

[DarkStar]

<< Grrr - after 30 minutes typing an excellent reply, and clicking [Submit] the forum software said I was now logged out and lost all my hard work >>

So, here goes again

As garfy said - don't worry, it can be confusing. And we all started out with similar questions.

First off, the info on this web page (from your first post) http://www.ikmultimedia.com/news/index.php?item_id=1301 is out of date. The link near the start of the text takes me to a AmpliTube (4) Custom Shop where I can download AT4. but there is a link at then end of the text to download AT3 Fee, which I guess is the one you used.

The problem with installing AT3 Free is that it needs a Serial Number to authorise it, and, as you are new to IK Multimedia you will not have one (AT3 is from 2012).

In your situation, I would uninstall AT3 Free, run the "AmpliTube Custom Shop" installer that you downloaded. That installer installs the AmpliTube 4 standalone program and plug-ins and the free gear models. Optionally, it also installs the Authorization Manager and the Custom Shop standalone programs. And, yes, you are right, the AmpliTube software includes the gear models that affect your sound and Custom Shop allows you to try out or buy additional gear.

Run the Authorization Manager program - it may report that it is out of date. If so, let it update itself. When ready, use the "AmpliTube Custom Shop" Serial Number that you have to Authorize the AT4 software. Then you should be ready to start AmpliTube. Your free gear should be available there. If not, then start Custom Shop, log in if needed, and click "Gear" then "Restore My Gear" to make them available.

Phew!

[junheng01]

<< Grrr - after 30 minutes typing an excellent reply, and clicking [Submit] the forum software said I was now logged out and lost all my hard work >>

So, here goes again

As garfy said - don't worry, it can be confusing. And we all started out with similar questions.

First off, the info on this web page (from your first post) http://www.ikmultimedia.com/news/index.php?item_id=1301 is out of date. The link near the start of the text takes me to a AmpliTube (4) Custom Shop where I can download AT4. but there is a link at then end of the text to download AT3 Fee, which I guess is the one you used.

The problem with installing AT3 Free is that it needs a Serial Number to authorise it, and, as you are new to IK Multimedia you will not have one (AT3 is from 2012).

In your situation, I would uninstall AT3 Free, run the "AmpliTube Custom Shop" installer that you downloaded. That installer installs the AmpliTube 4 standalone program and plug-ins and the free gear models. Optionally, it also installs the Authorization Manager and the Custom Shop standalone programs. And, yes, you are right, the AmpliTube software includes the gear models that affect your sound and Custom Shop allows you to try out or buy additional gear.

Run the Authorization Manager program - it may report that it is out of date. If so, let it update itself. When ready, use the "AmpliTube Custom Shop" Serial Number that you have to Authorize the AT4 software. Then you should be ready to start AmpliTube. Your free gear should be available there. If not, then start Custom Shop, log in if needed, and click "Gear" then "Restore My Gear" to make them available.

Phew!

Woahh... Thanks for that dude

One question though, when I downloaded from the Custom Shop link, it only gives me the Custom Shop part which lets me get gear and I don't seem to be able to get the actual amp sim application :/

Really love the interaction on this forum man <3 (thanks for the steady replies guys)

[DarkStar]

Are you sure? When I go to http://www.ikmultimedia.com/products/cat-view.php?C=family-amplitube then click the Download for "AmpliTube Custom Shop" and download one of the two versions, I get a 300+MB file, which I understand contains a single installer for the AmpliTube software and gear, the Authorisation Manager and the Custom Shop.

What happens when you unzip the download and run the installer? You should see AT4 being installed first, followed by options to install the others. Can you take a few screenshots?

Posting screenshots: http://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=19&t=432

[junheng01]

Are you sure? When I go to http://www.ikmultimedia.com/products/cat-view.php?C=family-amplitube then click the Download for "AmpliTube Custom Shop" and download one of the two versions, I get a 300+MB file, which I understand contains a single installer for the AmpliTube software and gear, the Authorisation Manager and the Custom Shop.

What happens when you unzip the download and run the installer? You should see AT4 being installed first, followed by options to install the others. Can you take a few screenshots?

Posting screenshots: http://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=19&t=432

Okay after going through it a few times I realised that I had been opening the update for the custom shop... *insert massive facepalm*

Thank you for all the help dude! (And sorry for my confusion in all this )

[DarkStar]

No problem - I'm glad that you have got it sorted out.

Just to clarify
(a) have you now got "AT4 Custom Shop" (that is, the AT4 software, and the free gear, and the Custom Shop program) installed?
(b) from the change in your user name, it looks like you have more than 1 IK Multimedia Account - if you have products Registered on both that might cause problems later - it would be best to ask Technical Support to delete one or combine them.
http://www.ikmultimedia.com/contact-support/mi/