irig pro duo 2 midi problem - SOLVED

[mail@amoore.de]

below is the problem I had... now fixed with firmware update

service/support wrote: Please note, the iRig PRO DUO has recently had a firmware update released in your User Area -> Firmware section

The Problem:
every few minutes the midi stops working.

pro duo 2 connected to iPad via supplied lightning cable.
midi in from controller keyboard to irig Pro duo 2 with supplied cable.

after midi crash, the only way to restart is to either remove power from irig pro duo 2
or to disconnect, and then reconnect the lightning connector into the iPad

powering off the midi controller or disconnecting the midi to the irig Pro duo 2 has no effect.

midi just stops unpredictably; it's worrying - any thoughts?

thanks

[Peter_IK]

Sorry to hear you are having troubles, that is not the expected behavior. I would recommend opening a ticket with IK Support if you haven't already done so so they can troubleshoot directly with you while you can also field any responses from the user community here. IK Support can be reached at http://www.ikmultimedia.com/contact-sup ... -hardware/ Thank you.

[mail@amoore.de]

thanks, contacted them. could be a firmware issue. i'll post any fix that works up here.

[lukzzzzz]

Hi profamoore.
i got the same problem...

[Peter_IK]

Hi profamoore.
i got the same problem...

Please report your issue to IK Support so they can troubleshoot with you specifically to diagnose. The link is in my previous post. Thanks!

[duds66]

Hello I have the same issue with my irig midi 2. I updated the firmware, but the issue occurs again. Did you find a fix ?

Duds

[zemuta]

I have the same problem , my irig pro duo is not working with ipad pro , neither midi or audio , audio is poping and midi has sane issue as describe above !!!!!! Any solution

Thanks Jose

[Peter_IK]

Please report any technical issues to IK Support for direct technical assistance.

http://www.ikmultimedia.com/forum/rules.php -

This forum is not intended for direct company technical support. For support requests, please visit the IK Multimedia web site.

[efflux]

Same problem here. I have updated firmware. MIDI simply drops out when connected to ipad air. Product currently useless. Irig MIDI 2 has no such issue on the same iPad.

[Peter_IK]

Same problem here. I have updated firmware. MIDI simply drops out when connected to iPad air. Product currently useless. Irig MIDI 2 has no such issue on the same iPad.

I know it can be frustrating when issues happen but I am sure IK Support can help you with this and they can be reached at http://www.ikmultimedia.com/contact-sup ... -hardware/

Thank you.

[tristan.lorenzogarcia]

i have a irig pro duo and samsung S7. The apps amplitube dont fonction.
what can i do?
thx

[Peter_IK]

i have a irig pro duo and samsung S7. The apps amplitube dont fonction.
what can i do?
thx

Please let the tech support team know at mhttp://www.ikmultimedia.com/contact-su ... -hardware/ and they will be able to diagnose and resolve the issue. Thanks

[duds66]

It's it solved ? I'm not really sure.. 2 years I'm waiting for the solution.

[Peter_IK]

It's it solved ? I'm not really sure.. 2 years I'm waiting for the solution.

Firmware update resolved the issue for the original then read starter and others so yes. If you have an issue, I’m sure IK Support can help you at http://www.ikmultimedia.com/contact-sup ... -hardware/

[Swannym]

HI Exactly same problem here with iPad Pro, were there any solutions that worked?
Sounds a common problem, come on IK.