All my AmpliTube products are suddenly locked

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All my AmpliTube products are suddenly locked

Postby daai » Tue Jul 08, 2025 9:51 pm

All my AmpliTube 5 guitar related products are locked. I don't know what happened. In the Custom Shop, all the products are unlocked. only happened in AmpliTube 5 computer app. What's going on?
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Re: All my AmpliTube products are suddenly locked

Postby Peter_IK » Wed Jul 09, 2025 12:49 am

Please open IK Product Manager and make sure you log in and check if AmpliTube is authorized. You may need to un-authorize and then re-authorize your AmpliTube 5 there in Product Manager.

If this doesn't work, IK Support is available to assist you directly via https://www.ikmultimedia.com/contact-support/sw
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Re: All my AmpliTube products are suddenly locked

Postby daai » Thu Jul 10, 2025 9:40 am

It didn't work. something wrong.
I'm using Mac OS Sequoia 15.5
refreshed, deleted the software, updated Ik Multimedia manager, deactivated and reactivated but still not working.
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Re: All my AmpliTube products are suddenly locked

Postby Peter_IK » Thu Jul 10, 2025 4:10 pm

daai wrote:It didn't work. something wrong.
I'm using Mac OS Sequoia 15.5
refreshed, deleted the software, updated Ik Multimedia manager, deactivated and reactivated but still not working.

Did you open a ticket?
IK Multimedia. Musicians First.
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