Gear locked

[Somethingunused]

Hello,

I have acquired Amplitube 5 SE through PluginBoutique today and all the gear the manual says i should own shows up as locked.

I have had no issues authorizing the application trough the IK Product Manager. I have also already installed ALL the applications i had the right to so that i could log into them and select 'restore purchases' as was advised online.

None of it helped. I am now stuck with a demo-like version of Amplitube 5 and can not use any of the gear i paid for.

I have asked for help with a customer support ticket but didn't even get a notification e-mail or the option to upload screenshots even though IK Multimedia asks you to do so.

Help!

[Peter_IK]

Which gear are you missing, can you please give an example?

Also if you did not receive a confirmation email you likely opened a sales/service ticket. To open a technical support issue which this would be, please use https://www.ikmultimedia.com/contact-support/sw - and once you get the confirmation email from that you will be able to reply to that email with screenshots.