Syntronic doesn't show up in SampleTank, for 1 user account

[clusterf634]

Hello

I have acquired Humble Bundle Total Production Bundle.

Syntronik banks show up in SampleTank in windows user IK. They don't show up when i log into my regular user (admin too) account.

Help please

Jim

[clusterf634]

I did this because IK installers are not very smart and are filling up my OneDrive...

[DarkStar]

Hello and welcome to the forum.

First off all I would not use OneDrive for any part of the products. Local disks or SSDs are much better.

Could it be that one product was installed into your "Public" folders and one into your "IK" user's folders?

What are the exact full path names to the SampleTank and Syntronik libraries?


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PS I have edited the topic title to make it a bit clearer

[clusterf634]

I have 6TB in SSDs.

Installers go into OneDrive. I have no control over this and OneDrive is critical for having the same desktop and documents everywhere. Thats why i created a IK account.

Applications go to Program Files. Content goes to Public. There is a 3.6GB Syntronik folder in Public\Documents\IK Multimedia.

SampleTank on the jmber account hasn't updated its database properly. I reinstalled Syntronic from the jmber account (eartng 800M of my OneDrive), but it didn't fix the issue.

C:\Users\Public\Documents\IK Multimedia\SampleTank 4
C:\Users\Public\Documents\IK Multimedia\Syntronik 2

There are no libraries in \Users\IK\Documents\IK Multimedia

As an extra clue I noticed when i launched Product Manager from the user account that Syntronik was not authorized, despite having been used in the IK account secondes before. I authorized it but to no avail.

It's possible that at some point the two accounts have been used simultaneously, but NOT the Product Manager.

Please tell me there is a quick solution.

[Peter_IK]

You can put the installers anywhere you want too. The Downloads folder is in settings, set that to whatever you'd like if you want to take OneDrive out of the picture without disabling it.

Beyond that, I would reach out to IK Support who can provide direct and official technical support beyond what the users, mods/admins of this forum can. https://www.ikmultimedia.com/contact-support/sw

[clusterf634]

I'd like to take a note about a minor UI design choice : install locations selection process is not interactive but rather requires a proactive attitude which is not quite what we are used to these days.

I'm reinstalling and will keep people updated.