Product Manager broken?

[Matze1975]

That's the answer from the support team:

In your Documents Folder, create a folder and name it IK Multimedia. Afterwards in that IK Multimedia folder, create a new folder and name it IK Product Manager.

Then go into IK Product Manager, set that as the disk path and try downloading again.

Make sure to spell the folders exactly the way I provided them.

[jfligiel]

I have the same problem since a few days.
I have changed the Download folder and switched off all security programs, but no success.

[Mod edit: redacted, unnecessary] Every few months I have issues and problems with it.

me too grrrrrrrr

[ggeiter]

Same problem here. No download product updates possible. The download path is exactly as it should be. This has been very annoying...for days.
If anyone has any other ideas please share, thank you very much.

[Peter_IK]

Same problem here. No download product updates possible. The download path is exactly as it should be. This has been very annoying...for days.
If anyone has any other ideas please share, thank you very much.

Have you reported your issue to IK Support so they can work with you directly? https://www.ikmultimedia.com/contact-support/sw

[ggeiter]

Yes, I have that...in progress
I will post the solution here as soon as there is one.

[ggeiter]

Here is what IK Multimedia support told me

First Part: Please follow these steps to correct this error:
1. Click the Cog Wheel (Gear Icon) in the upper right-hand corner and check to make sure your selected download path exists.
1.1 If the path does not exist, please select a new path. The default path is inside Documents folder, inside the IK Multimedia folder, and a sub folder titled IK Product Manager.
1.2 If the download path does exists, ensure it has enough space for the downloaded files.

2. From here, find the Installation path and make sure it has enough space for the installation as well. This is usually the main drive of your system (C:// or Mac HD). The system will need enough space for the download and install files.

3. Lastly, make sure you have permissions to read & write to both the Download and Install paths. On Mac, right-click a folder and click Get Info for this option. Scroll down to view Sharing & Permissions. Adjust Privilege levels to "Read & Write".

Second Part: If this does not help, please send us the following with your reply:
1. Inside IK Product Manager, click the question mark ( ? ) in the top right and send us on what your Server and Client versions are.
2. Send us your System Information. Here is a how to do this on macOS and Windows.

Third Part: To get your downloads outside of IK Product Manager, log into the IK Multimedia website and access your My Products area inside your User Area. The Past Releases section under each product will include the latest download.

My current experience:
1.Part: Everything is as it should be on my side, problem still exists
2.Part: ...ongoing
3.Part: I do that, the downloads work but keep stopping many times. This is annoying and very time consuming. Even though I don't have the fastest internet connection (!), other websites (Steinberg, NI,...) run much more smoothly!

Maybe it will help some of you