IK Product Manager Issues

[ckokotay]

MacOS - I had some issues with SSD space and my download of SampleTank 4 sounds stopped. I cleared somethings out, probably incorrectly, and now for several of the libraries, product manager shows "0 Files Remaining" and "Install". When I try to install, it asks for the content directory and then does nothing. It appears the tool thinks the .dmg file is or was already downloaded and it is not (not present in the downloads folder). Where can I "reset" this value so that I can download the sound library?

[carterficial]

I'm having the exact same issue on PC.

[jmistler]

Having this same issue on a Mac. Has anyone resolved it?

[Peter_IK]

Since no other users have chimed in with suggestions, please open a ticket with IK Support via https://www.ikmultimedia.com/contact-support/sw and they will assist you directly. Thank you.

[monohive]

Having the exact same issue here on PC. I've opened a ticked but I'm hoping someone else has received some help.

I installed some sounds, decided to move them, deleted old sounds as specified in the FAQ section of the product manager.

When I asked it to install in the new location it would just say "install starting, please wait" and do nothing.

The previously installed sounds also have the "0 files remaining" text underneath.

Sounds that I have not installed before don't seem to have this issue.

[fabiofs]

I'm having the same issue

[monohive]

Ok everyone, I think I might have solved this issue.

In the top right corner of the download manager, click your username and select "clear download cache". Once this is done try downloading again.

[Doctrus1]

Ok everyone, I think I might have solved this issue.

In the top right corner of the download manager, click your username and select "clear download cache". Once this is done try downloading again.

Just wanted to drop in, this is the same issue for me - Windows 11.

The clear cache works for me on the majority of sounds, which is great, thank you for sharing @monohive! Feeeew

Aside to that, I notice it does not resolve a seperate error I am getting on "Download size 0 Bytes" showing again in the sounds area on IK Product Manager. I am finding trying to re-install those, it attempts to start "Install starting, please wait...", but constantly fails. This only appears to only happen for me on The Code Volume 2 and Bionic Drums. Im using a recently purchased SampleTank 4 MAX in my case. However, all other sounds libraries are fine after cache reset.

Saying all that - IK have some great VSTs btw, so looking forward to trying them out poperly, thank you IK!

[fabiofs]

^^^^
Same here, I have the exact same problem.

thx for the solution btw

[PeeTee1]

Ok everyone, I think I might have solved this issue.

In the top right corner of the download manager, click your username and select "clear download cache". Once this is done try downloading again.

Sorted it for me too - thanks!

[ZazaDadidou]

Ok everyone, I think I might have solved this issue.

In the top right corner of the download manager, click your username and select "clear download cache". Once this is done try downloading again.

You're my hero! \o/

Thank you so much.

[halide]

Ok everyone, I think I might have solved this issue.

In the top right corner of the download manager, click your username and select "clear download cache". Once this is done try downloading again.

just made an account to say i love you. thank you SO much <33

[JSmorada]

I'm trying to reinstall Tonex since all of a sudden it's not loading in my DAW. When I click on "Reinstall", it shows "Downloading 1.9GB at NaN/sec" and "Time left:0 sec (NaN/sec)". The program isn't frozen, as I can cancel. In lieu of getting this fixed it would be nice to have a direct download link for Tonex and the rest of the software.

I've already tried completely removing and re-installing Product Manager, rebooted the machine (Windows 10), so I've eliminated corruption.