IK Product manager stuck in update loop

[Nikaii]

Yeah, I did the uninstall reinstall procedures for IK product manager, like 5 times now, nothing.

After dealing with support on another matter I'm not sure I believe it's working for anyone.

I can download 1.1.6 no problem, it still loops saying it's outdated etc.

Having this same exact issue myself. I followed all the steps from the control panel, to registry editor, deleting the folders, restarting my laptop multiple times and the loop persists when I try to download the latest version. It downloads 1.3.9

[ToneXSE]

Same here it´s a bug not a feature!

[Peter_IK]

It won't take days, if they see many reports in the ticketing system on top of what they've been made aware of the devs/IT will fix this.

[MillennialFalkor]

Same here - posting for visibility

[Llambo]

I have the same problem... I can't use my tonex app now because it says it needs authorization and I just can't install the dang new Product Manager, it keeps installing in a perpetual loop.
IK MULTIMEDIA PLEASE FIX IT!!!

[octogroover]

Same here on 1.1.6. have raised support ticket, tried full uninstall with removing via control panel, removing registry keys mentioned, removing folders mentioned, restarting, still same.

Nothing more I can do, just waiting on response now. I've spent too many hours on it already today!

[kkamasal]

metoo window 10

[sndesigner01@gmail.com]

Same problem. Tried all recommended uninstall steps. Did not work. Mac Mini M4.

[mikemitch]

Still not working, on M3 MacOS 15.1.1.

Followed IK Multimedia's uninstallation steps for MacOS but the original issue is still occurring.

[manny2002m]

Same here,, I uninstalled on my Mac 15.1.1, and also on top of that used a third party uninstaller that cleans up anything that is left behind. I installed again,, same problem.

[stefanocodin]

I've done exactly what is indicated in this link, but it doesn't work neither for me.
FIX IT!!!

I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

Thanks!

[Archemad]

Same thing here! Win 11

[stefanocodin]

Now it works!

Solved also the problems with sound installation.

Thanx!

[Archemad]

Same thing here! Win 11

Now it works as expected!

[octogroover]

Awesome, yep I just went to open it, was still left installed from my last attempt, and now it loads without trying going into update loop! All working again

Thanks for the fix IK