The information is clear, you just don't seem to have them in your IK Product Manager as they would be under "Presets" or "Extras" tabs under Hardware --> [your UNO product]
Since you don't seem to have them there I'd suggest the best route is to seek direct and official IK Support via
https://www.ikmultimedia.com/contact-support/hw and they can assist you since the users/mods/admins of this forum wouldn't have access to your account to check what's going on. Thanks!