Remove authorizations with "Unknown" Computer Name

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Remove authorizations with "Unknown" Computer Name

Postby JSmorada » Mon Oct 14, 2024 5:46 pm

When I look at my products on the web page I see several of them show an unknown computer in the license area. While I realize IK gives you multiple licenses, I want to do some cleanup. How do I unauthorize these unknown computers? This should be an option in the product manager or at the very least through the web page. BTW, the unknown computer came about when I reinstalled Windows on the only machine I'm using the plugins on.

Thanks,

Jon
JSmorada
 
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Re: Remove authorizations with "Unknown" Computer Name

Postby DC_IK » Tue Oct 15, 2024 11:04 pm

You can contact the IK Support team via https://www.ikmultimedia.com/contact-support/sw so they can assist you directly with this situation.
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