JamPoints not working correctly at checkout

[blueskyvisions]

I'm trying to buy the Morely Collection for AT, priced at $49.99. When I add 30% in JamPoints ($15), I get a message that says the amount is too high. I had to lower it to $7 to get it to work, which is obviously not 30%. (I have over $100 in Jam Points.)

This is new. I've never had an issue using JamPoints before. Is anyone else having this issue?

[shoofta]

Yes, I am having the exact same issue, hope it gets resolved soon.

[johnhines]

I'm seeing the same problem at checkout for other products as well.

[blueskyvisions]

Thanks for confirming! Hopefully they’ll get this fixed soon.

[Peter_IK]

From the IK JamPoints page at https://www.ikmultimedia.com/jampoints -

JamPoints™ are redeemable only in the IK Online Store, and they can be applied to any current product in the store. Use them to save up to 15% on items $/€99.99 and under, and up to 30% on items $/€100 and over. If you purchase a mix of lower and higher priced items, the total savings will be a combination of both discount rates.

[shoofta]

From the order page just below where you enter the jam point amount. Nowhere does it say anything other than "up to 30%". It's always been 30% so is this a new change?

JamPoints
Please insert the value you want to discount (up to 30%) and click REDEEM (?)

[Peter_IK]

From the order page just below where you enter the jam point amount. Nowhere does it say anything other than "up to 30%". It's always been 30% so is this a new change?

JamPoints
Please insert the value you want to discount (up to 30%) and click REDEEM (?)

I will inform the team of this text. The latest update date should be at the bottom of the JamPoints page, typically.

[smasha]

At least you look after customers.

Got a nice discount on Modo Bass 2.

[Explosivo11]

I'm in the same situation, except that my subtotal is well over $100, yet it's only allowing me roughly 15%. Any idea?

[mod redacted - incorrect as well as unnecessary. Please review the forum rules when posting]

[DarkStar]

As far as I can see, the % allowed is based on each individual item in your order, not the total order value.

From https://www.ikmultimedia.com/jampoints/ :

Use them to save up to 15% on items $/€99.99 and under, and up to 30% on items $/€100 and over.

[Peter_IK]

Also from that page:

If you purchase a mix of lower and higher priced items, the total savings will be a combination of both discount rates.