IK Product Manager not displaying on laptop

[Coolruler12]

My laptop is powered off since last use, my 2 monitors are then disconnected, I power on the laptop (Windows 11) and start IK PM. It loads, appears correctly in the task bar but its nowhere on the laptop display. Alt-Tab shows PM as selectable but it is not displayed. Ive tried reboots but not yet tried with my laptop reconnected my other monitors.

Is this a known issue?

[integervalor]

Hi there,

have you a solution ?

[tiborkiss]

Open the file explorer. Type %AppData% in the folder toolbar.
You end up in Users\<youruser> \AppData\Roaming\IK Product Manager\ folder
There is a config.json file. Edit that file
For me the value of "x" was a negative value. Change the negative coordinates to a value in the screen and it works.
{
"bounds": {
"x": 350,
"y": 350,
"width": 1130,
"height": 1100
}
}

[Coolruler12]

I've not tried but hats off to the specifics in the response, I'll note this..

[tiborkiss]

For me the issue appears when I switch the display configurations.
Just to have a full picture, this is what I do:
I have a HDMI matrix (in fact 8x8) because I have 3 monitors (2 average displays and 1 portable with touchscreen sensors). Not always I work with 3 monitors and sometimes I use left+center, sometimes center+right, or just center. This is because I have multiple gears around me.
Because I disable and switch also the HDMI matrix, IK Product Manager somehow saves these position configurations and gets screwed up. I have a feeling that the value is a relative value from the mix of the screens and once I switch off some, that area goes off the screen.
The developer should check one more thing and save, the display ids or the number of displays and if at load time this is different, better reset to the center of the main screen.
Clearly is a software bug in IK Plugin Manager. That's why I was searching the AppData folder in case I find some text based config and I found and I could manually rewrite.

[Peter_IK]

If you feel there is a bug please report that to IK Support via https://www.ikmultimedia.com/contact-support/sw and they will happily assist you with any such issue. Thank you.

[tiborkiss]

I made a bug report.
And I believe that it can be easily fixed without too much development effort.

[mattrife]

I recommend pressing Alt + Space, selecting Move, then using the arrow keys and mouse to drag the window back. You can also reset display settings by detecting monitors or adjusting display scaling in Settings > System > Display.