Librarian - Tonex is not connected

[P0lM0l75]

Same issue since last week.
No problem in April, was working and i was able to transfer preset to my tonex pedal.
That was the last time i used Tonex on my Win 11 PC.
Then i was busy and away from home for work untill 2-3 weeks ago.
I ordered another Tonex pedal, to have one to bring with me next time i will go on work trip.
Registered, updated from IK Product manager the Tonex MAX sw to 1.7.3 and Asio driver to 5.68 , connected the new Tonex pedal and boom, the issue happend.
At first i was thinking the new Tonex pedal/cable/power supply had some issue, but when i connected the old working one, same issue.

Have tickets #7875033 and #6739842 open since friday, no answer yet.

[mod redacted - unnecessary, please review the rules before posting. IK Support will assist those with issues]

[SammyA]

My first post here. Apologies if this is the wrong area for my question.

Would this apply to Tonex One? For some reason mine stopped being recognized on a Windows 10 laptop but was working on previous occasions it was connected (only a couple of times). All USB ports work with other devices and they also power the pedal, but the librarian doesn't recognize the pedal anymore.

Appreciate your thoughts and comments.