Product Manager Failed to install

[chuguangpeng]

Hello, IK. I'm a Chinese user, but I found that Product Manager can't download and install any software. I'm not sure whether our Chinese network has blocked gcdn or the gcdn service is really unavailable. At present, I access the gcdn service through proxy. There is a mistake!


The web page is not working properly. cl-gl90847a96.gcdn.co cannot process this request at present.
HTTP ERROR 502

[chuguangpeng]

IK's products are all great, but it's really a headache for Chinese users to download and install!

[chuguangpeng]

IK Product Manager

IK Product Manager via IK P...

ikmultimedia.com

gcdn.co
cl-gl90847a96.gcdn.co

www.ikmultimedia.com

At present, the only service used by the management software may be that gcdn has been blocked or he is really unavailable.

[Peter_IK]

Sorry to hear you are having issues. Please open a ticket with IK Support if you have not done so already via https://www.ikmultimedia.com/contact-support/sw and they will assist you directly. Thank you.

[chuguangpeng]

I have submitted technical support twice, but they haven't contacted me...

[Peter_IK]

I have submitted technical support twice, but they haven't contacted me...

Sorry to hear that, please provide your ticket number(s) per the forum guidelines post at viewtopic.php?f=10&t=19505 and someone will look into it.

[chuguangpeng]

Thank you for the update problem, but I still can't download it after the update. Now I can see the excessive download prompt.

My physical coordinates are in: Weifang, Shandong Province, China

Tips：
Application Error. If the issue persists please contact support. (code: 113)

[chuguangpeng]

But the strange thing is that I hang up a foreign VPN, and I can log in to ProductManager with a foreign IK account to download it successfully!

[chuguangpeng]

The login of the account in China is still the same error problem:

Application Error. If the issue persists please contact support. (code: 113)

[chuguangpeng]

I can download it normally with a foreign VPN. I'll use it like this for now! Thank you for updating the question!

I suspect that the Chinese network has blocked IK's server, and it's still that GCDN.
gcdn.co
cl-gl90847a96.gcdn.co


Thank you very much!