[RESOLVED] TONEX Pedal Shipped Without Registration Card

[b80plays]

Hey Team!

Just got my Tonex pedal delivered from Guitar Center and they just shipped me the pedal. No card, no box, no power supply.

I guess I can't access the editor to upload profiles and re-arrange them in the pedal without registering it first? I'm kinda stuck at the moment.

What are my next steps here? I opened a help ticket and they asked me for proof of purchase, which I sent, and I haven't had a follow up.

Thanks!!!

[Peter_IK]

The support team will be able to take care of you, the folks in this forum are not able to handle issues like this directly.

[b80plays]

Thank you for your reply! I provided proof of purchase via email to support yesterday afternoon and have yet to hear back. Is there a phone number I can call?

Thanks!!

[Peter_IK]

Thank you for your reply! I provided proof of purchase via email to support yesterday afternoon and have yet to hear back. Is there a phone number I can call?

Thanks!!

The support team does not have an inbound line but if a call is necessary they would set one up. Do you have your ticket number?

[b80plays]

Ticket number is #4227391.

Thanks!

[Peter_IK]

You should have received a reply and resolution to your ticket earlier. Thank you.

[b80plays]

Excellent. Thank you!