Tonex in DAW (Authorization Problems and Missing Amp Models)

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Tonex in DAW (Authorization Problems and Missing Amp Models)

Postby babtanian » Wed Apr 24, 2024 10:09 pm

I recently purchased Tonex Max, primarily to acquire the Mesa/Boogie Reference Collection. The standalone app works great, and my Tonex amp models also work as intended with the Amplitube 5 Max standalone app.

However, using Tonex (or Amplitube 5 with a Tonex amp model) as a plugin within my DAW, in this case GarageBand v10.4.8, there are a host of problems as follows:

    1. Tonex will not authorize inside GarageBand.

    2. Authorization can occasionally be achieved, but only if the IK Product Manager is opened.

    3. In those cases where authorization is temporarily achieved, none of the amp models from my purchased & registered collections are available. The plugin interface indicates that the amp models are missing when selected, even though the same plugin interface acknowledges the successful registration of the accompanying collections.

    4. In Amplitube (plugin mode), any preset utilizing a Tonex model shows an error prompt indicating that a Tonex model is not available on the device. Intermittently, bringing up these presets will immediately crash GarageBand, most commonly with Mesa Reference Collection models.

    5. Amplitube (plugin mode) works as intended for any preset where a Tonex model is NOT used.
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Based on this behavior, it appears that Tonex is the sole issue, and specifically its ability to authorize itself inside the DAW.

In terms of troubleshooting, I have rebooted several times (Mac), uninstalled and reinstalled the software, re-authorized the software, copied over the .plist file and created an alias via symbolic link from the default storage location to the one GarageBand looks for.

I have attached an image showing the various screenshots, error prompts, etc. for reference.

If anyone has experienced this issue, and assistance is greatly appreciated.

Thanks!

Image
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby Peter_IK » Fri Apr 26, 2024 8:52 pm

Since no other users have chimed in with suggestions, I would suggest you open at ticket with IK Support via https://www.ikmultimedia.com/contact-support/sw so they can assist you directly (if you have not already done so).
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby babtanian » Sat Apr 27, 2024 1:49 am

Thanks Peter, I submitted a ticket on Sunday, but haven’t heard anything back from IK yet.
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby hctr.rdrgz1@gmail.com » Thu Jul 04, 2024 4:49 pm

I am having the same issue. Were you able to solve it?
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby Peter_IK » Thu Jul 04, 2024 11:46 pm

Peter_IK wrote:Since no other users have chimed in with suggestions, I would suggest you open at ticket with IK Support via https://www.ikmultimedia.com/contact-support/sw so they can assist you directly (if you have not already done so).
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby hismaker » Mon Aug 19, 2024 7:57 pm

I also face the same problems. Mac M3 Pro. Problems in GarageBand and in Amplitupe 5. Please help!
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby Peter_IK » Mon Aug 19, 2024 9:43 pm

Peter_IK wrote:Since no other users have chimed in with suggestions, I would suggest you open at ticket with IK Support via https://www.ikmultimedia.com/contact-support/sw so they can assist you directly (if you have not already done so).
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby hismaker » Thu Aug 22, 2024 4:33 pm

Page not found. How can I open a ticket?
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Re: Tonex in DAW (Authorization Problems and Missing Amp Mod

Postby Peter_IK » Thu Aug 22, 2024 4:49 pm

Link fixed. You can also go to our site and there's a Support menu there.
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