sometime iloud micro monitor only tweeters work

[fightstarter]

Hello:
I own my iloud mm about half year,this morning I turn on iloud mm just like
I alway do,woofers are not working,only tweets are working,no mater in bluetooth or analog in,today this issue happened second time,last time is in March,I power off the speakers and unplug the power supply unit and plug again,then the issue solved,I wanna know is it just normal?big deal or not?It looks like a software or firmware problem,is it indicate the speakers are about to failure?
Thanks.

[Peter_IK]

Hi, please make sure the cable that connects both speakers is not upside down and is inserted fully. If that isn't the case I would recommend opening an official ticket so IK Support can look into the issue and see if there is a potential warranty claim etc. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

[fightstarter]

Thanks Peter,but if cable that connects both speakers is upside down,it's impossible to insert in ,and that cable is always inserts between two speakers.I think this is incidental error,because it just happened 2 times in half year.

[Peter_IK]

Thanks Peter,but if cable that connects both speakers is upside down,it's impossible to insert in ,and that cable is always inserts between two speakers.I think this is incidental error,because it just happened 2 times in half year.

Unfortunately there are ways you could force it, and unfortunately and I know unbelievably it has happened

[darrenw2112]

I am also having this issue where the tweeters only work (no woffer output at all). This just started a week ago and no matter what I do it will not fix the issue. These stay on my desk all the time. Also, the volume knob does not work. Does anyone have any ideas?

[Peter_IK]

I am also having this issue where the tweeters only work (no woffer output at all). This just started a week ago and no matter what I do it will not fix the issue. These stay on my desk all the time. Also, the volume knob does not work. Does anyone have any ideas?

It could be the cable but please reach out to IK Support for better troubleshooting, etc via https://www.ikmultimedia.com/contact-support/hw

[darrenw2112]

I reached out days ago but did not hear anything. Would one speaker work without the cable attached to rule that out?

[Peter_IK]

I reached out days ago but did not hear anything. Would one speaker work without the cable attached to rule that out?

I'm not sure, it would be more so if the issue was intermittent and/or affected by the cable being touched/jiggled a tiny bit/etc. What is your ticket number?

[darrenw2112]

Ticket number is 1987171.

Thanks.

[Peter_IK]

There was a reply to that ticket on July 8th requesting a video. Please check your spam/junk folders for that reply. Thank you.

[darrenw2112]

I looked everywhere. I never received that email. Can you have support resend please?

Thanks,
Darren

[Peter_IK]

I looked everywhere. I never received that email. Can you have support resend please?

Thanks,
Darren

They have replied again, please let me know if you got this one. Thanks!

[darrenw2112]

Yes, Thank you.

[Peter_IK]

Fantastic! Thanks for letting me know.

[darrenw2112]

I sent everything that was asked for on Friday, but still have not received any reply. Does it normally take this long?