IKMM Support Page: Invalid text in Message field

[Kinketsu]

I'm trying to submit a question to support, but upon trying to submit the request, I keep getting a dialog that says something like 'Invalid text in the Message field'.

Any one else encounter this and know what it might mean?

(Tough to submit a support ticket that I'm unable to submit a support ticket...)

I suppose a bit off-topic for this sub-forum but I couldn't see a better place to put it.

Thanks,
K

[DarkStar]

I ran into that problem some time ago. It is probably some non-alpha-numeric character. The only was I resolved it was to remove those characters.

a long time ago, I did ask Support to improve the error message so that users could resolve the problem or to make it clear what characters are valid.

[Kinketsu]

Thanks for confirming that this does happen sometimes. I will continue to try.

After the first couple failed, I rekeyed the entire message again into the input box, just in case I had done something weird (I had composed it in Notepad and pasted it in, previously). But even when I retyped it from scratch, I still got the error.

I did wonder about the total number of characters. It's a mildly lengthy message, but doesn't fully occupy the box. I'll try something simpler, and we'll see.

Anyway... thanks again for the response.

K

[DarkStar]

Preparing your message in notepad or similar is a good idea.

Another tip: keep a copy of your Notepad text file (for the original message and your replies) as the Ticket system does not return that info to you.

[vac713]

I encountered this issue and it was the symbol >. Removed it and was able to complete my request

[Kinketsu]

I encountered this issue and it was the symbol >. Removed it and was able to complete my request

Thanks for this hint. I had parentheses in my previous attempts. Took them out and the ticket went in.

But also I very consciously, on this latest attempt, didn't paste in the text with Ctrl-V -- I completely rekeyed it -- and also I did not Ctrl-C copy it afterward.

So ... at least one of those three things (parentheses, Ctrl-V, Ctrl-C) seems to have been responsible for the issue.

K